Privacy Policy of Gecko Gains
Gecko Gains ("we", "our", or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, process, and disclose your information when you access or use our site, our online learning platform, participate in our courses, or interact with us. Our services encompass comprehensive online and in-person courses on technical analysis for various financial markets, live trading simulations, access to expert analysts, customized learning paths, and a community forum.
1. Information We Collect
We collect various types of information to provide and improve our services to you.
1.1. Information You Provide to Us Directly:
- Account Information: When you register for an account or enrol in a course, we collect your name, email address, password, and contact details.
- Profile Information: You may choose to provide additional information for your user profile, such as educational background, trading experience, and interests in financial markets.
- Payment Information: For paid services, we collect payment details such as credit card information or other financial account details. This information is processed securely by our third-party payment processors. We do not store full payment card details on our servers.
- Communications: When you communicate with us via email, support channels, or through our community forum, we collect the content of your communications and any information you choose to provide.
- User-Generated Content: Information you post in forums, discussions, live trading simulations, or submit as part of course assignments.
1.2. Information We Collect Automatically:
- Usage Information: Details about how you access and use our services, including interaction with content, pages viewed, features used, and time spent on our site.
- Log Data: Information that your browser or device sends automatically when you visit our site, such as your IP address, browser type, operating system, referring webpages, and access times.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies (e.g., web beacons, pixels) to track activity on our service and hold certain information to enhance your user experience, analyze trends, administer the website, and gather demographic information.
- Device Information: Information about the device you use to access our services, including device type, operating system, unique device identifiers, and mobile network information.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, maintain, and improve our services, including delivering courses, live simulations, and access to our community forum.
- To process your transactions and manage your account.
- To personalize your learning experience, including offering customized learning paths and content based on your interests and progress.
- To communicate with you, respond to your inquiries, and provide customer support.
- To send you updates, promotions, and other marketing communications where you have opted in or where allowed by law.
- To monitor and analyze trends, usage, and activities in connection with our services to improve functionality and user experience.
- To detect, investigate, and prevent fraudulent transactions and other illegal activities, and protect the rights and property of Gecko Gains and others.
- To comply with legal obligations and enforce our terms and policies.
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal identifiable information to outside parties for their direct marketing purposes. We may share your information with:
- Service Providers: Third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Affiliates: Companies within the Gecko Gains family of companies that are subject to this Privacy Policy.
- Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Gecko Gains, or act in urgent circumstances to protect the personal safety of users of the service or the public.
- Business Transfers: In connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With Your Consent: We may share your information for any other purpose disclosed to you at the time we collect the information or with your consent.
4. Data Security
We implement appropriate technical and organizational security measures designed to protect your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Despite these measures, no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal information for as long as is necessary to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements.
6. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
7. International Data Transfers
Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. By using our services, you consent to the transfer of your information to Canada and other countries where we operate. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
8. Third-Party Websites
Our service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Gecko Gains
1801 Bayview Avenue, Suite 600
Toronto, Ontario, M4G 3M7, Canada